Privacy Policy

Last updated: June 5, 2026

Introduction

HandyPrintz is a web-based document printing queue service designed with privacy in mind. We process uploaded files solely for the purpose of printing and do not retain documents beyond what is necessary to complete the print workflow. This policy explains what information we collect, how we use it, and how we protect your data.

We process personal information solely to provide the document printing services requested by users, maintain platform functionality and security, facilitate communication between customers and print shops, and comply with applicable legal obligations.

What We Collect

When a customer uploads a document for printing, we temporarily store:

• The uploaded file (PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, PNG, JPG)
• The customer name provided at the time of upload
• Print settings selected by the customer (number of copies, duplex preference, page range)

For shop owners who register an account, we collect the information provided during Google sign-in (name and email address) along with shop profile details (shop name, phone number, and address).

When a shop connects their WhatsApp Business account, we also receive and temporarily store documents sent by customers via WhatsApp (same formats as direct uploads).

Automatic Log Information

When you access our platform, our servers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Request timestamps

This information is used solely for security monitoring, debugging, and abuse prevention. We do not use server logs to build user profiles or for marketing purposes.

Temporary File Storage

Uploaded files are not permanently stored. All uploaded documents are automatically deleted from our servers in one of two ways:

• After printing: The file is deleted from the server immediately when the shopkeeper confirms the print job or rejects it.
• After 2 hours: Even if no action is taken by the shopkeeper, a background cleanup process automatically deletes the file and its associated database record within 2 hours of upload.

No copies, backups, or cached versions of uploaded files are retained beyond this window.

WhatsApp documents: The deletion policy above applies to HandyPrintz's own servers. Documents sent via WhatsApp may still remain in the WhatsApp chat history until the customer or shopkeeper manually deletes them from within WhatsApp. HandyPrintz has no control over data retained by Meta's WhatsApp platform.

How Files Are Processed

Uploaded files are processed solely for the purpose of printing. Office documents (DOC, DOCX, PPT, PPTX, XLS, XLSX) are converted to PDF format on the server using LibreOffice to ensure compatibility with the print workflow. The original office file is deleted immediately after conversion. The system does not preview, index, scan, or analyse the content of uploaded files beyond what is necessary for format conversion.

Data Sharing

We do not share, sell, or transfer any user data or uploaded files to third parties. Files are only accessible to the shopkeeper whose queue received the upload. No other shops or users can view another shop's queue.

Cookies and Tracking

Our platform uses a limited number of cookies and browser storage mechanisms:

• Session cookie: The shop dashboard uses a short-lived session cookie during Google OAuth sign-in. This cookie is used only for the login flow and expires shortly after authentication.
• JWT token: After login, a JSON Web Token (JWT) is stored in the browser's local storage for session persistence. This token expires after 24 hours.
• Advertising cookies: Google AdSense may use cookies to serve advertisements on public-facing pages. These cookies are managed by Google and may be used to display personalised or non-personalised ads based on your browsing activity.
• Facebook SDK (dashboard only): The shop dashboard loads Meta's Facebook SDK during WhatsApp Business onboarding. This SDK may set cookies during the connection flow. These cookies are managed by Meta and are only active during the WhatsApp setup process.

You may opt out of personalised advertising by visiting Google Ads Settings. You can also manage cookie preferences through your browser settings.

We do not use analytics trackers or marketing cookies on the customer-facing upload or status pages.

Third-Party Services

Our platform integrates with the following third-party services:

• Google OAuth 2.0: Used for shop owner authentication. When you sign in with Google, your name and email address are shared with us by Google to create your account.
• Google AdSense: Used to display advertisements on public-facing pages of the platform. AdSense may collect data through cookies to serve relevant ads.
• Meta WhatsApp Business Platform: Used to receive customer documents sent to a shop's WhatsApp Business number. Documents are downloaded from Meta's servers and processed according to our temporary storage policy. Meta's handling of messages is governed by Meta's Privacy Policy.

These services are governed by their respective privacy policies. We encourage you to review Google's Privacy Policy and Meta's Privacy Policy for details on how they handle your data.

Data Security

We take reasonable measures to protect the information processed through our platform:

• All traffic between your browser and our servers is encrypted using HTTPS (TLS).
• Uploaded documents are stored temporarily and are automatically deleted after printing or after 2 hours.
• File access is restricted to the receiving shop's queue. No other users or shops can access files that were not uploaded to their queue.
• Shop owner accounts are authenticated through Google OAuth, and sessions are secured with time-limited JWT tokens.

While we strive to protect your data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

Your Rights

Because uploaded files are automatically deleted within 2 hours and we do not maintain user accounts for customers, there is no long-term personal data to request deletion of. Customer-uploaded files and associated names are removed automatically as part of our cleanup process.

If you are a shop owner and wish to delete your account or request a copy of the information we hold about you, please contact us at the email address below.

Account Deletion and Data Removal

Users and shop owners may request deletion of their HandyPrintz account information by contacting support@handyprintz.in.

Upon processing such a request, personal account information will be removed or anonymized, except where retention is required by applicable law or for legitimate security and fraud prevention purposes.

Children's Privacy

HandyPrintz is not intended for use by children under the age of 13 without appropriate parental or guardian supervision. We do not knowingly collect personal information from children in violation of applicable laws.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Data Controller

HandyPrintz is operated by the HandyPrintz platform team.

If you have any questions regarding this Privacy Policy or our data handling practices, you may contact us at:

• Email: support@handyprintz.in
• Website: https://handyprintz.in

Contact

If you have any questions or concerns about this privacy policy or how your data is handled, contact us at support@handyprintz.in.